Refund and Returns Policy
At Custom Label Connection, every order is custom-made to your exact specifications. Because of this, all sales are final. However, we stand by the quality of our products and will work with you if there are any defects or issues that do not match the approved sample.
Eligibility for Exchanges
We accept exchange requests within 7 days of delivery under the following conditions:
- The product must have a defect or not match the approved digital and physical sample.
- Requests for exchanges must be made via email, as customers are already in direct contact with us through the approval process.
- Returns are not accepted, but we will replace defective products that meet the criteria above.
What Is Not Eligible for an Exchange?
- Any request for changes that deviate from the approved digital or physical sample.
- Orders where the issue is due to customer error in the provided design or specifications.
- Lost or delayed shipments—these must be resolved directly with the shipping carrier.
- Replacements will not be dispatched until we are confident the package is completely lost and will not arrive.
Return Shipping
- Customers are responsible for return shipping costs when exchanging a defective item.
- The item must be sent back before a replacement is issued.
How to Request an Exchange
If your order qualifies for an exchange, please email us within 7 days of delivery with:
- Your order number.
- A description of the issue.
- Clear photos of the defect or mismatch from the approved sample.
We’ll review your request and respond with the next steps.
Thank you for choosing Custom Label Connection! We appreciate your business and are committed to delivering the highest quality labels.